Privacy Policy

1- Information We Collect

We collect the following types of information:

Personal Information:

• Name, email address, phone number, and physical address
• Payment information when you make a reservation, submit a payment, or request services
• Government-issued identification when required for a reservation
•  Background check or lease-related information for applicable longer-term stays
•  Opt-in records and timestamps for communication channels, including SMS and email

Non-Personal Information:

• IP address, browser type, and device information
• Website usage patterns and analytics
•  Cookies and similar technologies
• Referring and exit pages and interaction data

Customer Communication:

• Records of inquiries, reservations, and service requests
• Booking, appointment, check-in, and check-out details
• Property and stay preferences
•  Service history, guest communications, and feedback

2- How We Use Your Information

We use collected data for:

• Providing, managing, and improving our rental and property-related services
• Processing reservations, transactions, deposits, and payments
•  Communicating with you about inquiries, reservations, stays, appointments, and important updates
•  Providing check-in, check-out, maintenance, and customer support communications
•  Enhancing website functionality and user experience
• Complying with applicable rental, tax, legal, and record-keeping obligations
• Ensuring property security and preventing fraud
• Maintaining records of communication preferences and consent

3- SMS Messaging & Compliance

Text Message Program Terms & Conditions

By opting into our SMS messaging services, you agree to receive text messages related to our services, including reservation confirmations, appointment reminders, check-in and check-out updates, customer support, and other important service-related notifications.

Opt-In & Consent:

• You will only receive messages if you have explicitly opted in
• We maintain timestamped records of SMS opt-in actions
• We comply with the Telephone Consumer Protection Act (TCPA) and applicable messaging laws and guidelines
• Consent to receive SMS messages is not a condition of making a purchase or reservation

Opt-Out Instructions:

• You can cancel SMS notifications at any time by replying “STOP”
• You will receive a final confirmation message, and no further messages will be sent unless you opt in again
• Opt-out requests are processed promptly

Message Frequency & Content:

• Message frequency varies based on your interactions, reservation, and service needs
• Messages will be directly related to the services you requested
• We do not send promotional SMS content without specific consent

Help & Support:

• Reply “HELP” for assistance or contact us at connect@LumiNestHomes.com
• Customer support is available during regular business hours

Carrier Information:

• Standard message and data rates may apply
• Carriers are not liable for delayed or undelivered messages
• Supported carriers include AT&T, Verizon, T-Mobile, Sprint, and most regional carriers

4- SMS Data Protection Statement

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors providing support services, such as customer service or SMS delivery, is permitted only when necessary to provide those services.

All other use-case categories exclude text messaging originator opt-in data and consent. This information will not be shared with third parties.

We implement reasonable data protection measures to safeguard SMS opt-in information and consent records.

Information Sharing & Disclosure

We do not sell, rent, or trade personal information.

We may share information with:

Service Providers:

• Third-party vendors that assist with payment processing, reservation management, scheduling, identity verification, property operations, customer support, and website services
• SMS aggregators and providers solely for delivering messages you have consented to receive
• Service providers that are required to maintain appropriate confidentiality and security protections

Legal Compliance:

• When required by law or legal process
• To comply with valid law enforcement requests or court orders
• To protect our rights, guests, properties, employees, or other individuals

Business Transfers:

• In connection with a merger, acquisition, restructuring, or sale of business assets
• In such circumstances, personal information will remain subject to applicable privacy protections

All categories above exclude text messaging originator opt-in data and consent. This information will not be shared with third parties, except aggregators and providers used solely to deliver the text messaging services.

5- Data Security

We implement and maintain reasonable measures to protect personal information, including:

• Protection of sensitive data during transmission and storage
• Secure access controls and authentication measures
• Security assessments and system updates
• Employee and service-provider access restrictions
• Data backup and recovery procedures
• Breach response and notification procedures required by applicable law

No method of Internet transmission or electronic storage is completely secure. Although we use commercially reasonable measures to protect personal information, we cannot guarantee absolute security.

6- Cookies & Tracking Technologies

We use cookies and similar technologies to:

• Analyze website traffic and user behavior
• Remember user preferences
• Improve website functionality and user experience
• Measure the effectiveness of our services

You may control cookies through your browser settings. Disabling cookies may limit certain website features.

7- Your Rights & Choices

Depending on your location and applicable law, you may have the right to:

• Access, update, or request deletion of your personal information
• Correct inaccurate or incomplete information
• Request information about how we process your data
• Restrict or object to certain data processing
• Request data portability where applicable
• Opt out of marketing emails by clicking “unsubscribe”
  • Opt out of SMS messages by replying “STOP”
• Withdraw consent for future communications
• Lodge a complaint with an applicable supervisory authority

Some information may be retained when required for legal, tax, fraud-prevention, reservation, lease, or record-keeping purposes.

To exercise these rights, contact us using the information in Section 10.

8- Third-Party Links

Our website may contain links to third-party websites, booking platforms, payment processors, or embedded content. We are not responsible for their privacy practices and encourage you to review their privacy policies.

This Privacy Policy applies only to information collected by LumiNest Homes.

9- Changes to This Privacy Policy

We may update this Privacy Policy periodically. The latest version will be available on our website with its effective date. For significant changes, we may provide notice through email or a notice on our website.

10- Contact Us

If you have questions about this Privacy Policy or how your information is handled, contact us at:

LumiNest Homes
Phone: 571-517-9530
Email: connect@LumiNestHomes.com
Website: https://luminesthomes.com/

By using our website and services, you consent to this Privacy Policy.